Returns & Exchanges
At Cloudberries, we want you to love your new fashion finds, which is why we offer a 30-day window for hassle-free returns and exchanges. Items must be in their original condition with all tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn items in their original packaging and include the packing slip provided in your digital return confirmation.
Ship the Items
Affix the prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing